Cloud IT Systems
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IT Consulting and Services

IT infrastructure that stays up while you scale.

Cloud IT Systems runs the helpdesk, network, cloud and security work behind the scenes, so your team spends its time on the business — not on tickets.

fleet-status.log last 90 days
Uptime99.95%
4 min
avg P1 response
1,240
tickets closed / mo
0
unplanned outages
99.95%
Uptime SLA
<15 min
P1 response time
24/7
Monitoring & helpdesk
120+
Businesses supported
Service catalogue

Six ways we keep your systems running

Every engagement starts on a fixed-fee support agreement, scoped to the services you actually need.

SVC-01

Managed IT support

24/7 helpdesk with tiered ticket handling (P1–P3), endpoint management, and on-site visits when remote fixes aren't enough.

SVC-02

Cloud infrastructure & migration

Migration and architecture across AWS, Azure and Google Cloud, with monthly cost reviews so spend doesn't creep.

SVC-03

Cybersecurity & compliance

Endpoint protection, patch management and audit-ready documentation for security and data-handling reviews.

SVC-04

Network design & monitoring

Wired and wireless network builds, firewall management, and round-the-clock uptime monitoring with alerting.

SVC-05

Backup & disaster recovery

Automated, tested backups with defined RTO/RPO targets and quarterly failover drills — not just a checkbox.

SVC-06

IT consulting & strategy

Infrastructure audits, budget planning and vendor management for teams that need a second opinion before they buy.

How we onboard

From audit to live support in four steps

01

Assess

Infrastructure audit, risk assessment and a gap analysis against your uptime and security targets.

02

Design

An architecture and migration plan with a security baseline, priced as a fixed-fee agreement.

03

Deploy

Implementation and testing in a maintenance window, plus a short onboarding session for your staff.

04

Support

24/7 monitoring and helpdesk coverage, with a quarterly review of tickets, spend and risk.

Why teams switch to us

Support that reads like an SLA, not a sales pitch

  • Vendor-neutral recommendationsWe don't resell hardware, so the fix we suggest is the one that suits your environment, not our margin.
  • Fixed-fee SLAsOne monthly figure covers your agreed scope — no per-ticket surprises on the invoice.
  • Certified engineersOur team holds certifications across the major cloud, network and security platforms we deploy.
  • Local and remote coverageRemote-first response, backed by on-site visits when hands-on-hardware is the only fix.

Typical support ticket priorities

P1 · system down · 15 min P2 · degraded · 2 hr P3 · general request · 1 day

Platforms we work across

AWS Azure Google Cloud Microsoft 365 VMware Linux & Windows Server
Get in touch

Tell us what's slowing your systems down

Send a few details and we'll come back with next steps — usually within one business day.

Office45 Emerald Gardens, Carslward
Response windowEnquiries answered within one business day

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